Discrimination is Against the Law

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Yale New Haven Health complies with applicable civil rights laws and does not discriminate against, exclude people or treat them differently on the basis of race, color, national origin, age, disability or sex.

Yale New Haven Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Patient Relations, 203-502-6527.

If you believe that Northeast Medical Group has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with: Patient Relations, 99 Hawley Street, Stratford, CT 06614; 203-502-6527; Fax 203-502-6556; rhonda.way@ynhh.org. You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Patient Relations can help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.