Communications workshop available for clinical staff

Physicians, advanced practice providers (APPs) and nurses across Yale New Haven Health and Yale Medicine are urged to sign up for the “Enhancing Relationship-Centered Communication” course offered through YNHHS Patient Experience.

The one-day, peer-led, 12-person workshop will show how communication can improve health outcomes, patient satisfaction and professional engagement. The session includes didactic presentations, demonstrations and practice activities with guided feedback to enhance relationship-centered communication skills. The goal is to improve interactions between healthcare professionals and patients, as well as conversations with colleagues and staff. The workshop also teaches clinicians to be more mindful in their approach with patients and families.

Sessions are available through April 2019. Upon completion, participants will receive 7 AMA PRA Category 1 credits.

Register at www.ynhh.org/events. Search for “communication” for a listing of upcoming dates. Sessions are 8 am - 4 pm at the YNHHS SYN:APSE Center for Learning, Transformation and Innovation, 730 Howard Ave., New Haven.