CEO Message: March 2018

Dear Colleagues:

Hope you are all doing well.

Thanks to all of you who attended the NEMG Practice Coordinator Quarterly Meeting on Thursday, Jan. 25. We had an excellent turn-out of 87 people, and I would like to give special recognition to each of our presenters for their informative contributions.

One of the cool innovations we heard about came from Michael Connolly, MD and Brian Williams, MD, and their work with the Mod Squad (a play on the classic TV series of the same name), a function of the NEMG Practice Optimization team. This group is geared towards facilitating targeted process improvement utilizing Lean Daily Management (LDM), a quality management technique that guides supervisors in monitoring performance on important metrics, and allows them to work with their staff to share the information and improve on related workflows.

Processes particular to the Mod Squad 2.0 effort in 2018 include:
  • Screening our patients for depression
  • Ensuring diabetic patients have an annual retinal exam
  • Ensuring patients discharged from the hospital have a successful transition to their home
  • Making sure our patients over 65 have an annual wellness exam
  • Supporting continuity for patients throughout YNHHS

Many of you have interacted with the Mod Squad teams. In addition to either Drs. Connolly or Williams, the mobile teams include Krista Giacopassi, clinical optimization manager, at least one clinical optimization specialist and a member of the Care Coordination/PCMH team. Embedded team members are the practice supervisor and “super users” - employees with exceptional skill in Epic, at each location, who receive additional training with the duty of being a resource in their clinic for those requiring assistance with Epic or workflows. Watch for future Mod Squad 2.0 updates in this newsletter, on the intranet and, now, on your workstation’s screensavers.

The Mod Squad

(l-r) Michael Connolly, MD; Mindy Hink, clinical optimization specialist; Andrea Waller, preventive health coordinator; Cambria Sammartino, clinical optimization specialist; Lucille Ramirez, practice supervisor; Brian Williams, MD; Rick Coppola, associate director of practice operations

Open communication and sharing ideas are so important to our success. On that thought, I hope to see you at our upcoming All Clinician Forum on March 26 or our upcoming employee town halls (please refer to links in the sidebar for more information).

March 30 is National Doctors’ Day. Thank you to all of our doctors for all you do to provide high-quality, patient-centered care and advance science and medical education. In recognition of this day, please remember to give your doctor a hug.

Best wishes,

Prathibha Varkey, MBBS, MPH, MHPE, MBA
President and Chief Executive Officer
Northeast Medical Group