Communications workshop available for clinical staff
Physicians, advanced practice providers (APP) and nurses across Yale New Haven Health and Yale Medicine are urged to sign up for a new course offered through YNHHS Patient Experience entitled, “Enhancing Relationship-Centered Communication.”
Through this one-day workshop, participants will discover how communication can improve health outcomes, patient satisfaction and professional engagement. The session includes didactic presentations, live demonstrations and practice activities with guided feedback to enhance relationship-centered communication skills. Each class is limited to 12 participants to encourage active participation. The goal of this course is to improve interactions between healthcare professionals and patients as well as conversations with colleagues and staff. The workshop also teaches clinicians to be more mindful in their approach with patients and families.
Auguste H. Fortin VI, MD, MPH, professor of Medicine, Yale School of Medicine, a sponsor and leader of the training, says that data from other participating health systems point to better outcomes for patients and their healthcare teams.
In consultation with the Academy of Communication in Healthcare, YNHHS personalized this training to teach physicians, APPs and nurses together in a peer-led environment. Each class is co-led by a nurse partnered with a physician or APP.
Sessions are available through April 2019. Upon completion, participants will receive seven AMA PRA Category 1 credits.
Register online for the workshop at www.ynhh.org/events. Search for communication to see a listing of upcoming dates. All sessions are conducted from 8 am – 4 pm at the YNHHS SYN:APSE Center for Learning, Transformation and Innovation, 730 Howard Avenue, New Haven.