NEMG receives quality improvement award at Zaccagnino Conference

A team from Northeast Medical Group took home a delivery network award for its abstract presented at the 2017 Joseph A. Zaccagnino Patient Safety and Clinical Quality Conference, May 11, at the Omni New Haven Hotel at Yale. The team, "Lightning-fast Workflow-integrated On-site Epic Optimization Training," received the delivery network award. The solution called for a five-person team (called the "Mod Squad"). Each member brought expertise in different, complementary clinical workflows and Epic functionality. Training was conducted on-site in the target clinic over two days. Participation approached 100 percent.

The winning NEMG abstract was one of 52 displayed at the annual conference, culled from more than 150 submitted from across Yale New Haven Health.

Over 700 people attended the conference, which provides an opportunity for individuals throughout YNHHS to meet, discuss and share best practices related to patient safety and quality. Marna Borgstrom, YNHHS CEO, opened the conference citing the significant progress made to ensure quality, safe care for every patient.

Keynote speaker Peter Pronovost, MD, PhD, FCCM, director, Armstrong Institute for Patient Safety and Quality, and senior vice president, Patient Safety and Quality, Johns Hopkins Medicine, stressed the importance of humility, curiosity and compassion in enhancing value for patients and the journey to zero harm. "We are the only ones who will solve the problem," he said of hospital incidents of harm. "Don't be anchored to a benchmark. Harm is preventable. Stories [of patients and families impacted by harm] offer a powerful narrative for change. You change the story, you change the results."

The conference also featured system updates on infection prevention, quality and safety as well as a leadership panel discussion on high reliability and patient safety.

Yale New Haven Hospital received the overall winner award for a quality improvement project that reduced admission medication reconciliation discrepancies for all admitted patients. Following the top awards for overall winner and runner-up, a delivery network award was presented to each leading abstract from Northeast Medical Group and Bridgeport, Greenwich, Westerly and Yale New Haven hospitals.

Representing the delivery network award winning team from NEMG at the 2017 Joseph A. Zaccagnino Conference were: (seated) Kate Roccon; Stephanie Zuniga; Kim Abell. (Standing) Alberto Charles; Prathibha Varkey, MD; Brian Williams, MD. Their abstract, "Lightning-fast Workflow-integrated On-site Epic Optimization Training," addressed the need to deliver Epic post-go-live training and optimization rapidly with high provider participation and improved clinic efficiency.