NEMG "MOD Squad" presents at Epic conference

On May 3, three members of the Northeast Medical Group Modification, or "Mod," Squad presented at the XGM 2017 conference in Madison, Wisconsin at Epic's headquarters. The group, a play on the classic TV series of the same name, was chosen to present "Lightning-Fast, Workflow-Integrated, On-site Optimization Training," at Epic's annual expert user's conference.

The MOD Squad was formed to improve provider efficiency and satisfaction with Epic, observe and standardize clinical support staff workflows, promote an environment affording staff the ability to work to the top of their licenses and streamline the cadence staff's usage of the system. They presented their experiences with these initiatives following Lawrence + Memorial Medical Group's Epic launch.

Approximately 200 attendees from organizations nationwide were in the audience – including Yale New Haven Health and NEMG staff members – and many lined up to ask questions during the Q&A session. The MOD Squad also received a number of follow-up emails from people who would like to build similar teams.

Leading up to the presentation, the MOD Squad's full six-member team visited the New London and Westerly region's NEMG offices in their 70s-style clothing for two-day engagements, consisting of workflow observation and on-site provider and staff training. Ultimately, the audiences were just as interested in the content as what the team was wearing.

The MOD Squad presents at XGM 2017 (l-r): Brian Williams, MD, director of informatics; Stephanie Zuniga, clinical applications analyst; and Kim Abell, LPN, clinical practice optimization specialist.

The MOD Squad in their 70s-themed clothing (l-r): Kate Roccon, RN, nurse manager; Kim Abell, LPN, clinical practice optimization specialist; Brian Williams, MD, director of informatics; Stephanie Burnham, RI Quality Institute program manager; and Stephanie Zuniga, clinical applications analyst. Missing: Alberto Charles, PSA.